Today
Customers confused after checkout. Your support inbox takes the hit.
With real.
Post-purchase flows answer the questions before they get asked.
90-Day Money-Back Guarantee
We turn brands
into obsessions.
Most brands pour everything into getting the first sale, then disappear. We build what happens next: the email marketing, content, and ads that turn one-time buyers into people who genuinely love your brand.
Results within 30 days
Free consultation, no commitment
Email & Shopify specialists
The diagnosis
Stop leaving repeat revenue
on the table.
You spend up to 5× more acquiring a customer than keeping one. And the moment after the sale, the one that decides everything, gets almost no attention.
5×
What you spend acquiring a new customer, compared to keeping one.
Industry benchmark via Bain & Company, Harvard Business Review.
Today
First-time buyers disappear. Every new sale starts from zero.
With real.
Buyers come back because they want to. Each second order is cheaper than the first.
Today
No real brand bond. Customers switch the moment a competitor runs a better ad.
With real.
A brand people genuinely recommend. Word of mouth that compounds.
Benchmarks drawn from Litmus State of Email, Baymard Institute, and Bain & Co. customer-economics research. Walk through the same diagnosis on your own brand with our 7-question retention audit.
What we do
Three things.
One goal.
Everything we build comes back to the same place. Your customers spend more. They stick around. And at some point they start telling their friends about you. See pricing tiers for what each service looks like in practice.
Brand Content
Emails and social content that make people actually feel something about your brand. So when a competitor runs an ad, your customers keep scrolling.
- Monthly email newsletter strategy
- Social media content & captions
- Brand voice development
- Content calendar & execution
Most popular
Retention Flows
Automated email sequences that walk your customers through every step after they buy. Before each mail goes out, we let attention models read it. We know which parts hold focus and which lose it. Fewer support tickets. More repeat orders.
- Welcome and onboarding sequences
- Post-purchase flows that match buying intent
- Win-back and re-engagement campaigns
- Platform setup, instrumentation, ongoing tuning
Ad Creatives
Photo and video ads for Meta, Google and TikTok. Built to bring in the customers who actually want what you sell. Not just whoever clicks.
- Static & video ad production
- Platform-specific creative strategy
- A/B testing frameworks
- Meta, Google & TikTok ads
A new technique
Every mail gets verified before it gets sent.
Cognitive verification of marketing copy is brand new. Outside of high-end product research, almost no one in retention email is doing it yet. We do, on every send. Before a mail reaches your list, models read it for us and tell us where attention lands and where it slips. The standards we hold ourselves to are spelled out on our Reviews & Standards page.
Quietly ahead of the curve. Audibly human.
The Process
From first call to
real results in 30 days.
Discovery Call
We get on a free 30-minute call to understand your brand, your customers, and what's happening after someone buys. No pitch, no pressure. Just an honest look at whether we're the right fit for each other.
Week 1Strategy & Setup
We dig into what you already have, figure out what's missing, and build a retention strategy around your specific brand. Flows are configured, sequences are written, content is planned. All before the end of week two.
Weeks 1–2Launch & Optimise
Everything goes live. We track the numbers that actually matter and adjust week by week. By day 30 you'll see real movement in repeat purchases, email revenue, and support load. Or we keep going until you do, at no extra cost.
Weeks 3–4+The Numbers
What retention
actually looks like.
8.4×
Return on Investment
34%
Lift in Email Revenue
−38%
Drop in Support Tickets
23%
Lift in Repeat Purchases
Risk-Free
If you don't see measurable improvement in 90 days, we keep working. For free.
If after 90 days your revenue from email hasn't gone up, repeat purchases haven't grown, or support tickets haven't dropped, we keep working until they do. No extra charge. We decide what "measurable improvement" looks like together at the start, so there's never any ambiguity about it.
Claim Your GuaranteeWhat to Expect
What working with
real. actually looks like.
We operate with full transparency. Here's exactly what clients experience when we work together.
Week 1
We audit your post-purchase setup from top to bottom. By the end of week one, you'll know exactly where customers are falling off, and what we're going to do about it.
Week 2
First flows are live. Content calendar is locked in. Ad creatives are in production. We move fast, because every week without a proper retention system is money you're not seeing.
Day 30
First real report. Open rates, repeat purchase rate, support volume. Actual numbers, not a pretty deck. You'll see exactly what's moving and why.
Ongoing
Weekly tweaks, monthly strategy calls. You're never left guessing. If something isn't performing the way it should, we fix it. We don't wait to be asked.
FAQ
Questions we always get.
Most clients see movement in their email numbers (open rates, clicks, revenue) within the first 30 days. Repeat purchase rate and fewer support tickets usually follow by day 45 to 60, once the full retention system is running.
If after 90 days your email revenue is flat, repeat purchases haven't budged, or support tickets are the same, we keep working until they move, at no extra cost. We agree on what "measurable" means before we start, so there are no grey areas.
No. If you don't have an email platform yet, we handle setup as part of onboarding. If you already have flows running, we audit them first. Keep what's working, replace what isn't.
Mostly Shopify brands doing somewhere between €50k and €2M a year. If you have a real product and real customers and you're serious about keeping them, we're probably a good fit. The call will make it obvious either way.
It depends on what you need. We don't do fixed packages. Pricing is based on your brand's size and what we're building together. Book a call and we'll put together something that actually makes sense for where you are right now. No surprises.
Not much. You review and approve content before it goes out, join a monthly call, and that's basically it. We handle strategy, execution, and reporting. The whole point is that you shouldn't have to think about this every day.
Most email marketing agencies send on a calendar and call it retention. We treat every subscriber as a person with a finite attention budget: send timing adapts to when they actually open, sequencing follows their relationship with your brand, and humans write every line of copy. No autogenerated inbox content, no "AI-powered" badges — just a transparent, research-grounded method and a 90-day guarantee.
We're platform-agnostic and work with Klaviyo, Mailchimp, Customer.io, Postscript and similar tools. If you're already on one, we work in it. If you're choosing or switching, we help you pick the right fit for an e-commerce or DTC brand your size.
Ready to start?
Pick a time that works for you.
30 minutes. No pitch, no slides. We look at your post-purchase setup together, find where customers are dropping off, and tell you exactly what we'd do about it. Whether or not you work with us.
Ready?
real growth starts
after the first sale.
Book a free 30-minute call. We'll look at your post-purchase setup together and tell you exactly what we'd fix. Whether or not we end up working together. No pressure, no commitment.