Our legal terms governing the services provided by real. Marketing
These Terms & Conditions apply to all services, offers, and contracts between the Agency (hereinafter "Agency") and the Client. Deviating conditions of the Client do not apply unless explicitly agreed in writing.
A contract is formed through:
(1) Scope of Work
The scope of work is defined in the respective offer or contract.
(2) Possible Services Include
(3) Additional Services
Changes to the scope or additional services will be billed separately.
The Client must provide all necessary materials, information, approvals, and access needed for service delivery in a timely and complete manner. Delays caused by missing cooperation extend timelines accordingly.
(1) Pricing
Prices are defined in the offer or contract.
(2) Payment Deadline
All invoices are due immediately upon receipt unless otherwise agreed.
(3) Advance Payment
The Agency may require an upfront payment (e.g., 30–50%) for larger or ongoing projects.
(4) Late Payment
In case of late payment, the Agency may pause work until payment is received.
(1) Transfer of Rights
All usage rights to the delivered content transfer to the Client only after full payment has been received.
(2) Project Files
Raw files and project files remain the property of the Agency unless otherwise agreed.
(3) Portfolio Use
The Agency may use completed work in an anonymized form for portfolio or marketing purposes.
(1) Scope of Liability
The Agency is only liable for intent or gross negligence.
(2) No Guarantees
No guarantees are given regarding financial results, growth, revenue, or performance metrics. Marketing outcomes cannot be guaranteed.
(3) Client Responsibility
The Client is responsible for ensuring that materials they provide do not violate legal rights (e.g., copyright, trademarks, data protection).
The Client must review delivered work within 5 business days. If no feedback or revision request is received within this period, the work is considered approved.
Both parties agree to keep all confidential information — such as business data, strategies, analytics, or internal documents — private and not disclose them to third parties.
The Agency will handle personal data in compliance with applicable data protection laws (e.g., GDPR). If required, a Data Processing Agreement (DPA) can be concluded separately.
(1) Duration
The duration of the contract is defined in the offer or agreement.
(2) Termination Notice
Monthly service agreements may be terminated with 30 days' notice at the end of a month unless otherwise agreed.
(3) Written Notice
Terminations must be submitted in writing.
Costs for third-party services such as advertising budgets, stock materials, tools, software, licenses, creators, or API services are borne by the Client unless otherwise specified.
(1) Governing Law
The laws of the Federal Republic of Germany apply.
(2) Jurisdiction
The place of jurisdiction, where legally permissible, is the registered office of the Agency.
(3) Severability
If any individual provision of these Terms & Conditions is invalid, the remainder of the contract shall continue to apply.
Last updated: December 2025